Job Details

Opening for ServiceNow Developer

Job Description

• The ServiceNow Administrator/developer will be responsible for core system configuration and application support. This includes and is not limited to: gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding ServiceNow configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The ServiceNow Administrator/developer will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support. As new technologies emerge and impact ServiceNow, the ServiceNow Administrator/developer is expected to learn these applications very quickly and resolve any problems involved in integrating new applications. Essential Job Functions Configure/Code ServiceNow applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration Collaborate effectively with other ServiceNow administrators/developers to develop solutions and handle general updates and configuration changes/requests Identify system deficiencies and recommend solutions Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible Ensure application configuration consistency across development, stage, testing, sandbox, and production environments Participate in ongoing production support and end user support. Other Qualifications Minimum Experience 2 to 4 years working experience with the ServiceNow platform in an Admin/Developer hands on capacity Ability to wear multiple hats i.e. Business Analyst, Interim Project Manager, Admin/Developer, and tester as required Skill to effectively communicate, analyze and solve problems Ability to establish and maintain effective working relationships with employees, vendors, clients and public Bachelor's degree in technical discipline or related field or an equivalent combination of education and experience as required for the specific job level ServiceNow Admin and Developer Certification Computer Science or CIS/MIS Desired Communication skills Interpersonal skills to interact with customers and team members Organization and time management skills Analytical and problem solving skills Ability to listen and comprehend Ability and willingness to learn